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Data Usage, Retention, and Deletion Policy

Effective Date: 10MAR2024
Company: MSM Cyber Solutions
Products Covered: All mobile application and related services

1. Data Usage

We collect and process user data strictly for the purpose of delivering application functionality, improving user experience, and maintaining service integrity.

Data is used to:

• Provide core fitness tracking features (e.g., nutrition, workouts, body composition)
• Synchronize user data across devices
• Maintain account authentication and session management
• Improve product performance and reliability
• Provide customer support and respond to inquiries

We do not sell user data.

2. Data Storage Architecture

User data may be stored in:

• Secure cloud infrastructure (Supabase backend)
• Local device storage for offline functionality (e.g., AsyncStorage)

Data synchronization follows a deterministic conflict resolution model based on timestamp authority (Last-Write-Wins) .

3. Data Retention

We retain user data:

• For as long as the account remains active
• As required to provide application functionality
• As necessary to comply with legal obligations

Inactive accounts may be subject to archival or deletion after a prolonged period of inactivity.

4. Data Deletion

Users may request deletion of their data at any time.

Deletion includes:

• Removal of cloud-stored records
• Removal of associated identifiers
• Permanent deletion of user-generated data

Some data may persist temporarily in backups but will be purged in accordance with retention cycles.

5. User-Controlled Deletion

Where available, users may:

• Delete individual records within the app
• Reset or clear stored data
• Request full account deletion through support

6. Exceptions

We may retain limited data if required to:

• Comply with legal obligations
• Prevent fraud or abuse
• Enforce Terms of Service

Marketing Policy

Effective Date: 10MAR2024

1. Marketing Communications

MSM Cyber Solutions may send communications related to:

• Product updates
• Feature releases
• Service notifications
• Promotional content (if opted-in)

2. Opt-In and Opt-Out

Users:

• Must opt-in to receive marketing communications where required by law
• May opt-out at any time via:
  • Email unsubscribe links
  • In-app settings (where available)
  • Direct support request

3. Data Usage for Marketing

We may use limited user data to:

• Personalize messaging
• Improve campaign relevance
• Measure engagement

We do not:

• Sell marketing data to third parties
• Share personal data for third-party advertising

4. Third-Party Services

If third-party tools are used (e.g., analytics or email services), they are:

• Contractually obligated to protect user data
• Restricted from using data outside authorized purposes

5. Children’s Data

We do not knowingly market to individuals under 13 years of age.

Privacy Policy

Effective Date: 10MAR2024

1. Information We Collect

We may collect:

Account Information

• Name
• Email address
• Authentication provider data (Google, Apple, etc.)

Health & Fitness Data

• Body composition metrics
• Nutrition and meal logs
• Workout activity
• Recovery and vitals data

Technical Data

• Device identifiers
• App usage data
• Session and sync metadata

2. How We Use Information

We use data to:

• Provide and operate the application
• Sync data across devices
• Improve performance and reliability
• Provide customer support

3. Data Security

We implement:

• Row-Level Security (RLS) at the database layer
• Authenticated access controls
• Encrypted communication channels

Users can only access their own data based on authentication context.

4. Data Sharing

We do not sell or rent personal data.

We may share data:

• With service providers strictly for operational purposes
• If required by law or legal process

5. User Rights

Users may:

• Access their data
• Request correction
• Request deletion
• Withdraw consent where applicable

6. Data Synchronization

To ensure consistency across devices, we use a deterministic synchronization model based on:

• Timestamp comparison
• Session authority
• Local fallback in edge cases

7. Children’s Privacy

Our services are not intended for children under 13.

8. Changes to This Policy

We may update this policy periodically. Continued use of the service constitutes acceptance of changes.

Support Policy

Effective Date: 10MAR2024

1. Support Scope

MSM Cyber Solutions provides support for:

• Account access issues
• Data synchronization issues
• Application errors or bugs
• General usage guidance

2. Support Channels

Support may be provided through:

• Email
• In-app feedback tools
• Official website contact forms

3. Response Times

Typical response times:

• Initial response: 24–72 hours
• Resolution time varies based on issue complexity

4. User Responsibilities

Users are responsible for:

• Providing accurate information when requesting support
• Maintaining account security
• Keeping applications updated

5. Limitations

We do not guarantee:

• Immediate resolution
• Compatibility with all devices or environments
• Continuous uninterrupted service

6. Feedback and Issue Tracking

User feedback may be:

• Logged
• Categorized
• Used to prioritize future development

Internal tracking systems may be used to manage feedback lifecycle.

Terms Of Service Policy

Effective Date: 10MAR2024

1. Acceptance of Terms

By using apps or services provided by MSM Cyber Solutions, you agree to these Terms.

2. Eligibility

You must:

• Be at least 13 years old
• Provide accurate account information

3. Use of Service

You agree not to:

• Misuse the platform
• Attempt unauthorized access
• Interfere with system integrity

4. Health Disclaimer

3BFit provides fitness and nutrition tracking tools.

It does not:

• Provide medical advice
• Replace licensed medical professionals

Users should consult qualified professionals before making health decisions.

5. Intellectual Property

All application content, design, and functionality are owned by MSM Cyber Solutions.

Users may not:

• Copy
• Distribute
• Reverse engineer

6. Account Termination

We reserve the right to:

• Suspend or terminate accounts for violations
• Remove data associated with abusive activity

Deleting or terminating an account does not automatically cancel an active Apple App Store or Google Play subscription.

7. Subscriptions and Billing

• Our apps may offer optional paid subscription features.
• Subscriptions purchased through the Apple App Store or Google Play are billed and managed by the applicable platform.
• Unless otherwise stated at the time of purchase, subscriptions automatically renew at the end of each billing period unless canceled before renewal.
• Subscription pricing, billing frequency, and applicable taxes are displayed before purchase.
• Users may manage or cancel subscriptions through their Apple App Store or Google Play account settings. Uninstalling an app or deleting an account does not automatically cancel an active subscription.
• Cancellation prevents future renewal charges but does not generally provide a refund for the current billing period, except where required by applicable law or permitted by the applicable app marketplace.
• Access to subscription features may continue through the end of the paid billing period after cancellation.

8. Limitation of Liability

MSM Cyber Solutions is not liable for:

• Indirect or consequential damages
• Data loss beyond reasonable control
• Health outcomes resulting from app usage

9. Modifications

We may update these Terms at any time. Continued use constitutes acceptance.

10. Governing Law

These Terms are governed by applicable laws in the jurisdiction of operation.